Terms & Conditions

Last updated: October 30, 2026

Welcome to Lustrae Beauty. This website is operated by Gadgets101 (“Lustrae Beauty”, “we”, “us” or “our”). By placing an order on lustraebeauty.com you confirm that you have read, understood and agree to these Terms & Conditions, including the 30-day money-back guarantee in section 5 and the limits that apply after it in section 6.

1. Our products

We sell the LumaGlow red and near-infrared LED light therapy face mask, available in several colours, together with its controller and included accessories. We do our best to show our products accurately, but colours and appearance may vary slightly depending on your screen and lighting.

2. Orders and payment

  • All prices are shown in US dollars (USD) unless stated otherwise. Where a different currency is displayed, it is for your convenience and the final amount is confirmed at checkout.
  • By placing an order you confirm that you are at least 18 years old and that the information you give us is accurate and complete.
  • We may cancel or refuse any order, for example because of a pricing or listing error, suspected fraud, unauthorized or abusive activity, or stock issues. If we cancel an order after payment, you will receive a full refund.
  • Discount codes (such as LUMA) can be used once per order, cannot be combined with other offers unless stated, have no cash value, and may be withdrawn at any time.
  • Taxes, where they apply, are calculated at checkout.
  • Your order is only accepted when we send you shipping confirmation.

3. Shipping and delivery

  • Orders ship within 5–8 days of purchase. You will receive a tracking number by email once your order ships.
  • International orders (outside the U.S.) typically arrive within 6–12 business days from the date of dispatch. Delivery times are estimates, not guarantees, and may be affected by your location, carrier delays, weather, public holidays and customs processing.
  • Every order is insured in transit. If your package is lost or arrives damaged, contact us within 7 days of the delivery date (or the expected delivery date) with your order number and, for damage, photos of the package and product. We will make it right.
  • Risk of loss passes to you once the carrier marks the order as delivered to the address you provided. Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address that you provided, but we will reasonably help you with any carrier investigation.
  • For international orders, you are responsible for any customs duties, import taxes or brokerage fees charged by your country, unless they were collected at checkout. Refusing a delivery or failing to collect it does not entitle you to a refund of duties or shipping costs.

4. Product information and results

LumaGlow is a personal at-home skincare and wellness device. It is not intended to diagnose, treat, cure or prevent any disease or medical condition. Descriptions on our website explain what the product is designed to do; they are not medical advice and are not a promise of any particular result. Results vary from person to person and depend on factors such as skin type, consistency of use and lifestyle. Customer reviews and testimonials reflect individual experiences and are not guaranteed.

5. 30-day money-back guarantee

We want you to love your LumaGlow. If you are not happy with it, you can request a refund within 30 days of the date your order was delivered.

  • To make a request, contact us through the Contact page on our website within the 30-day period. Include your order number and a short note about why you are returning it.
  • We will confirm your request and send return instructions. Please ship the item back within 14 days of receiving those instructions. Returns sent without our confirmation may not be accepted.
  • Your refund will be issued to your original payment method once we receive and check the returned item, usually within 5–10 business days.
  • Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective or incorrect.
  • Please return the mask, controller and all included accessories in reasonable condition and, where possible, in the original packaging. We may reduce or decline a refund if the item is returned damaged, heavily used beyond reasonable testing, or missing parts.
  • Original shipping charges are non-refundable, except where the return is due to our error or a damaged or defective item.
  • The guarantee applies to products bought directly from lustraebeauty.com, is limited to one claim per order, and is for personal use. We may decline repeated or abusive claims.

6. After the 30 days

Once the 30-day money-back guarantee period has ended, Lustrae Beauty is not responsible for anything that happens to the product. This includes, without limitation, loss, damage, wear, malfunction, breakage, battery or cable failure, misuse, accidents, or any change in the product after the 30-day period. After day 30 we are not required to provide a refund, replacement or repair.

We may, at our sole discretion, offer help or a goodwill solution after 30 days. Doing so once does not oblige us to do so again.

7. Your legal rights

Nothing in these Terms removes or limits any rights you have under consumer protection laws that cannot legally be waived or excluded, and nothing excludes liability that cannot be excluded by law. For example, if you live in a place where the law gives you automatic guarantees for goods (such as under the Australian Consumer Law, or consumer laws in the UK, the EU or Canada), those guarantees continue to apply to you. Where the law allows us to limit our responsibility, these Terms do so.

8. Safe use

  • Always read and follow the instructions provided with your device. Use it only as directed, on clean skin, for the recommended session length and frequency. Do not use it more than recommended.
  • Do not use the product while sleeping, driving or operating machinery, in the bath or shower, or near water.
  • Do not use it on broken, burned, infected or irritated skin. Do not look directly at the LEDs for extended periods, and follow any eye-protection guidance included with the product.
  • Do not use a device that appears damaged, overheats or malfunctions. Stop using it and contact us. Do not open, modify or repair the device or its battery yourself.
  • Keep out of reach of children. The product is intended for adult use.
  • If you are pregnant, have a skin condition, an eye condition, a history of light sensitivity or seizures, have an implanted medical device, or take medication that makes your skin sensitive to light, speak with your doctor before using any light therapy device.
  • Stop using the product and consult a healthcare professional if you experience irritation, discomfort or any unexpected reaction.

9. Misuse and warranty limits

The guarantee in section 5 does not cover products that have been damaged through misuse, drops, liquids, unauthorized modification, repair or disassembly, use with chargers or accessories not provided with the product, use that does not follow the instructions, or normal wear and tear, except where the problem was present on arrival. Except for the guarantee in section 5 and rights that cannot be excluded by law, the product is provided “as is” and we give no other warranties, express or implied.

10. Limitation of liability

To the fullest extent permitted by law, Lustrae Beauty and Gadgets101, and our owners, employees and partners, are not liable for any indirect, incidental, special or consequential loss or damage, or for any loss of profit, arising from your use of this website or our products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. You agree to use the product at your own risk and in line with section 8.

11. Payment disputes and chargebacks

If you have a problem with an order, please contact us first so we can fix it quickly. Filing a payment dispute or chargeback without contacting us first prevents us from helping you. By placing an order you agree that we may give your bank, card issuer or payment provider records of your order, tracking and delivery confirmation, communications with us, and your agreement to these Terms to respond to any dispute.

12. Using our website

You agree not to misuse our website, including by attempting to gain unauthorized access, interfering with its operation, using automated tools to place orders, or placing fraudulent orders. We may block access or cancel orders where we suspect misuse. Our website may link to third-party sites; we are not responsible for their content or practices.

13. Intellectual property

All content on this website, including text, images, videos, logos, designs and graphics, belongs to Lustrae Beauty or is used with permission. You may not copy, reproduce or use it for commercial purposes without our written consent. If you send us a review, photo or testimonial, you give us permission to use it, with your first name only, in our marketing.

14. Privacy

We use your personal information only to process your order, provide support and improve our service. Please see our Privacy Policy for details.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including carrier or customs delays, natural disasters, strikes, supply problems, war, pandemic restrictions, or internet or payment outages.

16. Indemnity

To the extent permitted by law, you agree to be responsible for any claim, loss or cost we suffer because you broke these Terms, used the product in a way that goes against our safety instructions, or misused our website.

17. General

  • If any part of these Terms is found unenforceable, the rest still applies.
  • If we do not enforce a right straight away, we have not given it up.
  • These Terms are the full agreement between you and us about your order, and replace any earlier understanding.
  • You agree that we may contact you by email about your order and these Terms.
  • We may update these Terms from time to time. The version that applies to your order is the one shown on this page at the time you placed it.

18. Governing law and disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Before starting any formal claim, please contact us and give us 30 days to try to resolve it. Any claim that is not resolved will be brought in the courts of Alberta, Canada, except where mandatory consumer law gives you the right to bring a claim where you live.

19. Contact us

Questions about these Terms or your order? Contact us through the Contact page on lustraebeauty.com and we will get back to you as soon as we can.